About Us

FAQs

About StarcraftFAQs
Q

How many days you need to prepare the order？

A

Normally 3-5 days for neutral package, 15-30 days for OEM orders.

Q

How many staff abroad you sent to install the equipment?

A

x

Q

You have sales target finished amount requirement to the distributor?

A

x

Q

Can I transfer the money to you then you pay to other supplier?

A

x

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

Yes, we help our customers to combinate the goods from different suppliers.

Q

When will you leave your factory and to have your spring festival holidays?

A

x

Q

Can the equipment be installed under hot weather?

A

x

Q

Can Your products be installed under the cold weather?

A

x

Q

Do You have office in shanghai or guangzhou that i can visit?

A

x

Q

Can you send your staff to install the equipment for us?

A

x

Q

Can I only buy some spare parts from you?

A

Yes, we also supply the spare parts to our customers.

Q

Will you will attend the fair to show your products?

A

Yes, we have exhibitions each year in different countries.

Q

Can you send your equipment to my warehouse in guangzhou?

A

Yes.

Q

How long it takes you to provide the designing options for us?

A

x

Q

What is your products standardization?

A

x

Q

How do you pack the equipment?

A

x

Q

Can you can design the equipment according to our size?

A

x

Q

How many years have your company made this kind of equipment?

A

x

Q

Which certificate do you have for your equipment?

A

CE/RoHS

Q

How many staffs do you have in your factory?

A

x

Q

How can I to be your agent in my country?

A

x

Q

Do you have any agent in our country?

A

x

Q

Do you have any real project pictures of the equipment?

A

x

Q

How far is your factory from the city hotel?

A

x

Q

How far is your factory from the airport?

A

x

Q

How long it will take from guangzhou to your factory?

A

x

Q

Where is your factory located?

A

We are in Ningbo, Zhejiang Province.

Q

Do you provide free spare parts ?

A

x

Q

What is the age range for your products?

A

x

Q

Do you have detailed and professional installation manual?

A

We can offer the vedios and manuals for all equipments

Q

If OEM is acceptable?

A

Yes, we accept OEM/ODM orders.

Q

Do you provide sample? Free or charge?

A

We can offer the samples, but not free samples.

Q

What is your term of payment?

A

TT or LC.

Q

What is your MOQ?

A

1 pc

Q

Are you a trading company or a manufacturer?

A

We are manufacturer and trading company.

Q

How many production lines in your factory?

A

x

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